Refund Policy

At Gerame Polangcos General Mart, we believe in making your shopping experience as smooth and fair as possible. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Refunds

• Refunds are available for items returned within 7 days of purchase.
• Products must be unused, unwashed, and in their original packaging with tags attached.
• Items that are damaged due to misuse, or have missing parts, are not eligible for refunds.

How to Request a Refund

• Contact us via email at contact@geramepolangcosmart.com or call +63 936 012 9784 within 7 days of receiving your order.
• Provide your order details and reason for the return.
• Our team will review your request and guide you through the next steps.

Refund Process

• Once your return is approved, you may choose to receive your refund via your original payment method or store credit.
• Refunds are processed within 7 business days after we receive and inspect the returned item.
• Shipping fees and handling charges are non-refundable unless the item was received damaged or incorrect.

Exchanges

If you wish to exchange an item for a different size or style, please indicate this in your return request. Exchanges are subject to availability.

Questions & Support

If you have any concerns or need assistance, please reach out to us. Our team is committed to making things right and ensuring a positive shopping experience.